Shipping Policy

Shipping Policy for Chlo J Beauty Shop LLC

At Chlo J Beauty Shop LLC, we are committed to ensuring that your order arrives safely and promptly. Please review our shipping policy for important details regarding your purchase.

Processing Time

  • Orders are typically processed within 1-3 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

  • Standard Shipping: Delivery typically takes 3-5 business days within the United States.
  • Expedited Shipping: Delivery typically takes 2-3 business days within the United States.
  • Free Shipping: We offer free standard shipping on orders over $150.00 within the United States.

Shipping rates are calculated at checkout based on the delivery location and the weight of the items in your order.

International Shipping

  • We are pleased to offer international shipping to select countries. Shipping rates and delivery times vary based on the destination and will be calculated at checkout. Please note that customs duties, taxes, and fees may apply and are the responsibility of the customer. Delivery times for international orders typically range from 7-10 business days, depending on the destination and customs processing.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

Shipping Delays

  • While we strive to deliver your order within the estimated timeframes, please note that delays can occur due to unforeseen circumstances such as weather conditions, holidays, or carrier delays. We are not responsible for delays once the package has been handed over to the carrier.

Shipping Address

  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, please contact us immediately at eva@mychlojbeautyshop.com so we can assist you in filing a claim with the carrier.

Contact Us

  • If you have any questions or concerns regarding your shipment, please don't hesitate to reach out to us at, eva@mychlojbeautyshop.com We're here to help!

This policy covers the essential aspects of shipping, ensuring that your customers are well-informed about your processes.

Returns and Exchanges

  • If you are not satisfied with your purchase, please refer to our Return Policy for detailed instructions on how to return or exchange your items. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product).

Changes to Your Order

  • If you need to make changes to your shipping address or cancel your order, please contact us as soon as possible at [your customer service email]. Once an order has been shipped, we are unable to make any changes or cancellations.

Signature Confirmation

  • For your protection, we may require a signature upon delivery for high-value orders. If no one is available to sign for the package, the carrier will leave a notice with instructions on how to arrange for a redelivery or pick up from a local facility.

Sales Tax

  • Sales tax will be applied to orders shipped to addresses within the state of Florida as required by law. The exact amount of tax will be calculated during the checkout process.

Undeliverable Packages

  • In the event that a package is returned to us due to being undeliverable (e.g., incorrect address, refusal of delivery), we will contact you to arrange for reshipment. Additional shipping fees may apply.

Holiday Shipping

  • Please note that during peak holiday seasons, processing and shipping times may be slightly longer due to increased order volumes. We recommend placing your orders early to ensure timely delivery.

Customer Support

  • Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST. If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to us at [your customer service email]. We are here to assist you and ensure that your shopping experience with Chlo J Beauty Shop LLC is exceptional.

Thank you for choosing Chlo J Beauty Shop LLC. We appreciate your business and look forward to serving you with the best in organic and natural beauty products.

This completes your Shipping Policy, covering a wide range of possible scenarios your customers might encounter. If you need any further adjustments, feel free to ask!