Return and Refund Policy

Return and Refund Policy

Thank you for choosing Chlo J Beauty Shop LLC. We value your trust in our organic cosmetic products and aim to ensure that you have a satisfying shopping experience. Before making a purchase, please familiarize yourself with our return and refund policy.

All Sales Are Final

At Chlo J Beauty Shop LLC, we have a strict no refund policy. Once an order has been placed, it is considered final and cannot be refunded. By completing a purchase on our website, you agree to these terms.

Returns and Exchanges

As all sales are final, we do not accept returns or exchanges. However, if your item arrives defective or damaged, you may be eligible for store credit or an exchange for the same item. To initiate a request, please contact us at eva@mychlojbeautyshop.com within 7 days of receiving your order.                  Please include your order number and a description of the issue.

Store Credit

For defective or damaged items, store credit may be issued after we receive proof of purchase (such as a receipt or order confirmation). Please do not return your purchase to the manufacturer. Store credit can be used toward future purchases on our website and is non-transferable.

Returning Defective or Damaged Products

If we request the return of a defective or damaged product, please send it to:

Chlo J Beauty Shop LLC

3275 S John Young Pkwy Unit #1141, Kissimmee, FL 34746

Please note that you will be responsible for covering the shipping costs associated with returning the product. Shipping costs are non-refundable, and if store credit is issued, the cost of return shipping will be deducted from the credit amount.

High-Value Returns

For items valued over $80, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for any loss or damage that occurs during return shipping.

Payment Methods

We accept the following payment options:

  • American Express
  • Visa
  • MasterCard
  • PayPal
  • Chlo J Beauty Shop gift certificates

Credit Card Authorization

Your credit card will be pre-authorized when you place your order. This pending charge will be finalized and processed as an actual charge once your order has been shipped.

Policy Changes

Chlo J Beauty Shop LLC reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically for any updates.